Privacy | GMC Luthier Tools

Our Privacy Policy Statement - in accordance with the General Data Protection Regulations (GDPR) - sets out details of the information that we receive and how we use that information.

WHAT TYPE OF INFORMATION DO WE RECEIVE?

We collect contact information and message content that you provide when you use a contact form or otherwise get in touch with us. This can include your name, email address, phone number and the details of your enquiry.

When you place an order, we will collect information needed to process and fulfill it, including your name, billing and delivery details, order details, and communications about the order. Card details are handled by the secure payment gateway provider and are not stored directly by GMC Luthier Tools.

WHY DO WE NEED THE INFORMATION?

Information is needed for the following purposes:

To provide and operate our services.
To provide ongoing customer assistance and technical support.
To create aggregated statistical data which we may use to improve our respective services.
To comply with applicable laws and regulations.

HOW DO WE STORE & USE OUR CUSTOMERS INFORMATION?

Our website is hosted on the Wix.com platform. Wix.com provides us with the online facility that allows us to sell our products and services to our customers.

All direct payment gateways offered by Wix.com and used by us adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which includes Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Feedback and reviews that are received and included on our website, are anonymised by removing identifiable data. We do not disclose personal information detailed above to third parties.

HOW DO WE COMMUNICATE WITH OUR CUSTOMERS?

We may contact our customers with regard to processing or dispatching an order, or to provide updates about our company, or as otherwise necessary to comply with applicable national laws, and any agreement that we may have. For these purposes we may contact via email or post.

HOW ARE COOKIES USED?

Our website uses cookies to keep the site working, remember preferences and understand how visitors use it. Where non-essential cookies require consent, we will ask for it through our cookie controls before placing them. By clicking accept, you consent to the use of these cookies.

You can also manage cookies through your browser settings; however, blocking essential cookies may affect site functionality.

CHANGES TO PERSONAL INFORMATION OR REMOVAL OF DATA

Your data can be permanently deleted from the website on request. If you would like to amend personal contact information or delete your data from our site, please message us via the contact page.

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.