1. About this policy
This website is operated by GMC Luthier Tools and is now provided for information and ongoing customer support only. It does not accept new payments, orders, or shipping requests. This policy explains how we collect, use, share, and protect personal information when you visit the website or contact us about existing services or purchases.
2. Information we collect
We may retain information previously provided by existing customers, including names, contact details, order information, delivery details, payment-related records, and correspondence. We may collect information you provide when contacting us for customer support. This can include your name, email address, phone number and the details of your enquiry.
3. How we use information
We use personal information to provide ongoing customer support.
We use your information where it is necessary to comply with a legal obligation and for our legitimate interests in running our business.
We may share information with service providers in order to fulfil contracts through delivery of goods. They may only use the information as needed to provide services to us and in line with applicable data protection law.
5. Cookies and Google Analytics
The website uses essential cookies for security, sessions, stability, and performance.
It may also use analytics cookies, including Google Analytics. You can opt out of Google Analytics across websites by installing Google’s Analytics Opt-out Browser Add-on.
You can also manage cookies through your browser settings.
6. Retention
We keep personal information only for as long as it is reasonably needed and to meet legal and accounting requirements. You may withdraw consent at any time and your data can be permanently deleted from the website by contacting us.
7. Changes to this policy
We may update this policy whereby the updated version will be posted on this website with a new effective date.
8. Contact
For privacy questions or requests, contact:
Email: sales@guitabuilding.solutions
Effective Date: 30/10/2026