WORKSHOP DISPATCH TIME
All tools are hand made with precision and assembled with care to your order. Dispatch time for items in stock, unless otherwise stated is typically 1-week / (5) working days. All dispatch times are subject to prevailing workload. For multiple items and bulk/quantity orders, dispatch period may be slightly longer dependent on scope of order. Dispatch time for 'Made To Order' items and special orders will be as indicated on the relevant product details and quotation provided.
Please ensure that a telephone contact number for the delivery address is provided, as this will be required by the shipping company. Confirmation of dispatch will be provided by email, as soon as your order has been collected and is in transit.
SHIPPING & INSURANCE
All shipping is via tracked courier or registered mail. Specific courier is dependent on package weight & shipping destination. All orders are fully insured against loss and transit damage.
Should our courier be unable to deliver to the address supplied - i.e. unable to obtain signature of receipt - and the item is subsequently returned to us, then additional costs for re-shipping would be the responsibility of the purchaser. If a refund is requested, then this would exclude the original shipping costs.
In the event of loss during shipping, this is specified by our couriers as 30 days after collection. In the event that your order is confirmed lost then a full refund will be provided after this period. We regret unfortunately that refunds or replacements for assumed loss cannot be provided within this period.
TERMS & CONDITIONS
Returns are accepted within 7 working days of receipt of goods providing they are unused and in original condition. Please notify us within 7 working days if you wish to return an item. Any refund provided will exclude the original shipping cost. The cost of returning the item to us is the responsibility of the purchaser unless this is due to missing or faulty parts.
A guarantee period is valid for 6-months from purchase date. The guarantee excludes any damage caused through misuse, failure to follow the instructions provided or incorrect/excessive application. If the repair is due to missing or faulty parts then we will offer a full refund or replacement including a refund of the applicable return shipping charge.
Please ensure that any returns are sent using a registered postal or courier service.
Our products are subject to continuous research and development and we reserve the right to make improvements and to modify our designs at any time without notice.