WORKSHOP DISPATCH TIME
All tools are hand made with precision and assembled with care to your order. Dispatch time for all products unless otherwise stated is typically 1-week / (5) working days. For multiple items and bulk/quantity orders, dispatch period may be slightly longer. Dispatch time for special orders and items marked 'Available To Order' will be as indicated on the relevant product details and invoice.
Please ensure that a telephone contact number for the delivery address is provided, as this will be required by the shipping company. A tracking link will be provided by email, as soon as your order has been dispatched.
SHIPPING & INSURANCE
Specific courier is dependent on package weight, value & shipping destination. All orders are fully insured against loss and transit damage.
Should our courier be unable to deliver to the address supplied or unable to obtain signature of receipt and the item is subsequently returned to us, then additional costs for re-shipping would be the responsibility of the purchaser. If a refund is provided, then this would exclude the original shipping costs. Bespoke goods including special scale jigs would not be refundable however these would be re-shipped as per the above.
In the event of loss or damage during shipping, we will provide a refund or replacement of the goods as soon as this has been confirmed by the courier. Investigation time may depend on individual factors. We regret that refunds or replacements for assumed loss will not be provided until courier investigation and decision has been completed.
TERMS & CONDITIONS
Changes or cancellation of order can be made up to point of dispatch. Changes requested after shipping arrangements have been finalised may incur a courier/handling charge.
Returns are accepted within 7 working days of receipt of goods providing they are unused and in original condition. Please notify us within 7 working days if you wish to return an item. Any refund provided will exclude the original shipping cost. The cost of returning the item to us and the arrangement of a suitable courier is the responsibility of the purchaser unless this is due to missing or faulty parts.
A guarantee period is valid for 6-months from purchase date. The guarantee excludes any damage caused through misuse, failure to follow the instructions provided or incorrect/excessive application. If the repair is due to missing or faulty parts then we will offer a full refund or replacement including a refund of the applicable return shipping charge.
Please ensure that any returns are sent using a registered courier service. We recommend that goods are fully insured for loss and transit damage as this would not be covered by ourselves. The goods should be securely packaged and free from internal movement. Should damage occur through return carriage or poor packaging then this may be subject to an appropriate reduction in refund from us subject to evaluation.
Our products are subject to continuous research and development and we reserve the right to make improvements and to modify our designs at any time without notice.