We are still able to operate as a small online manufacturer and will continue to process orders for as long as it is legal and safe to do. Our premises are not open to the public. There is a small impact on dispatch time due to a restricted courier service but all current orders are being dispatched accordingly. For delivery destinations outside UK, delays due to import & local restrictions/procedures may be experienced.
We ship worldwide by tracked courier or registered mail. Courier method is dependent on package weight, delivery location and time of collection.
All tools are hand finished and assembled to order. Dispatch unless otherwise stated for a particular product is 2-3 working days from order to allow for assembly and quality checks.
To avoid delay in dispatching your order, please ensure that a telephone contact number for the delivery is provided as this will be required by the shipper.
All products carry a 12 month guarantee against defective materials or workmanship.
Returns are accepted within 14 working days of receipt of goods, providing the item is undamaged and in its original condition.
Please notify us within 14 working days if you wish to return an item. Any refund provided will exclude the original shipping cost.
The returned goods must be in a re-saleable condition and any additional items that were included with the original sale must also be returned. The goods should also be with their original box & packing.
The cost of returning the item to us is the responsibility of the purchaser unless this is due to missing or faulty parts. If the return is due to missing or faulty parts then we will offer a full refund or replacement. If the return is due to a defect or mistake on our part, we will include a refund of the applicable return shipping charge.
Please ensure that any returns are sent using a registered postal or courier service.
Our products are subject to continuous research and development and we reserve the right to make improvements and to modify our designs at any time without notice.