WORKSHOP DISPATCH TIME

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All tools are precision hand made and assembled in our workshop from an inventory of semi-finished components and stock materials. Unless otherwise specified on the product details, dispatch times are as follows:

 

SMALL ITEMS

Orders up to value £50,  1-2 working days.

Orders over £50 to £150,  2-3 working days.

Orders over  £150, 3-4 working days.

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LARGE ITEMS

For large items including press systems, dispatch time will be indicated on the specific product details.

 

PRE-ORDER ITEMS

Dispatch time will be confirmed at checkout and shown on the invoice. Orders consisting of stock items and pre-ordered items will normally be shipped together. 

 

Please ensure that a valid email and mobile number are both provided as these will be required by the shipper for booking & delivery purposes. A tracking link will be provided by email as soon as your order has been shipped.

 

 

​SHIPPING & INSURANCE

 

All orders are fully insured against loss and transit damage.

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In the event of loss or damage through shipping, a full refund or replacement of goods will be provided.

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Selection of courier will be dependent on package weight & shipping destination. Should the courier be unable to deliver to the address supplied or obtain signature of receipt and the item is subsequently returned to us, then additional costs for re-shipping would be incurred. ​

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​​​IMPORTANT - GOODS EXPORTED FROM UK

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Our goods exclude VAT and customs duties. This is referred to as ‘Delivery Duties Unpaid (DDU)’.  All VAT and customs fees are the responsibility of the recipient and are usually payable when goods arrive in your country.

 

Should goods be returned due to unpaid import duties, all delivery shipping costs and any return charges will be excluded from refund. The cost of bespoke items will not be refunded. If the item(s) are disposed of in the receiving country as a result then a refund will not be provided.

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​RETURNS ACCEPTED

 

​Returns are accepted within 7 days of receipt of goods providing they are unused and in original saleable condition. The cost of returning the goods to us and the arrangement of a suitable courier is the responsibility of the purchaser. The goods should be securely packaged.

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Please ensure that any returns are sent using a registered courier service. We recommend that goods are insured to their full value as we cannot accept responsibility for goods lost or damaged during return.

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12-MONTH GUARANTEE

 

​​All tools are guaranteed against faulty workmanship and materials for 12-months.

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