WORKSHOP DISPATCH TIME
All tools are precision hand made in our workshop. Dispatch time unless otherwise stated is 1-week / (5) working days. For multiple items and bulk/quantity orders, please check with us prior to ordering. Dispatch time for special orders and items marked 'Available To Order' will be as indicated on the related invoice.
Please ensure that a current email and mobile number are both provided as these will be required by the shipping company for booking & delivery purposes. A tracking link will be provided by email as soon as your order has been dispatched.
SHIPPING & INSURANCE
Courier company will be dependent on package weight & shipping destination. All orders are fully insured against loss and transit damage.
In the event of loss or damage during shipping, we will provide a refund or replacement of the goods once this has been confirmed by the shipper.
Should the courier be unable to deliver to the address supplied or unable to obtain signature of receipt and the item is subsequently returned to us, then additional costs for re-shipping would be incurred.
IMPORTANT - GOODS EXPORTED FROM UK
Our goods exclude VAT and customs duties. This is referred to as ‘Delivery Duties Unpaid (DDU)’. All VAT and customs fees are the responsibility of the recipient and are usually payable when goods arrive in your country.
Regulations and procedures vary between countries. We would advise a daily check of the parcel status once received by your customs using the tracking number provided. If necessary please contact your customs and follow instructions for payment to release the goods.
If goods are returned to UK the cost of this and any associated duties including the original shipping charges would be deducted from any refund amount. An additional charge for re-shipping would be applicable should the parcel be re-sent.
Please Note!. Failure to pay duty may result in goods being disposed of by customs. In this event, reimbursement of payment for the goods would not be possible.
Returns are accepted within 7 working days of receipt of goods providing they are unused and in original condition. Please notify us within 7 working days if you wish to return an item. Any refund provided will exclude the original shipping cost. The cost of returning the item to us and the arrangement of a suitable courier is the responsibility of the purchaser unless this is due to missing or faulty parts.
Please ensure that any returns are sent using a registered courier service. We recommend that goods are fully insured for loss and transit damage as this would not be covered by ourselves. The goods should be securely packaged and free from internal movement.
A guarantee period is valid for 6-months from purchase date. If the repair is due to missing or faulty parts then we will offer a full refund or replacement including a refund of the applicable return shipping charge. The guarantee excludes any damage caused through misuse, failure to follow the instructions provided, or incorrect/excessive application.