WORKSHOP DISPATCH TIME
All tools are precision hand made in our workshop. The approximate dispatch times unless otherwise stated on the specific product details are as follows:
Orders up to value £50 - 2 to 3 working days.
Orders over £50 to £150 - 3 to 4 working days.
Orders over £150 - 5 working days.
For multiple items and bulk/quantity orders, please check with us prior to ordering. Dispatch time for special orders and items marked 'Available To Order' will be as indicated on the related invoice.
Please ensure that a current email and mobile number are both provided as these will be required by the shipping company for booking & delivery purposes. A tracking link will be provided by email as soon as your order has been dispatched.
SHIPPING & INSURANCE
Courier company will be dependent on package weight & shipping destination. All orders are fully insured against loss and transit damage.
In the event of loss or damage during shipping, a refund or replacement of goods will be provided once this has been confirmed by the shipper.
Should the courier be unable to deliver to the address supplied or unable to obtain signature of receipt and the item is subsequently returned to us, then additional costs for re-shipping may be incurred.
IMPORTANT - GOODS EXPORTED FROM UK
Our goods exclude VAT and customs duties. This is referred to as ‘Delivery Duties Unpaid (DDU)’. All VAT and customs fees are the responsibility of the recipient and are usually payable when goods arrive in your country. Failure to pay duty can result in goods being disposed of by customs. In this event, reimbursement of payment for the goods would not be possible.
Returns are accepted within 14 days of receipt of goods providing they are unused and in original condition. The cost of returning the goods to us and the arrangement of a suitable courier is the responsibility of the purchaser.
Please ensure that any returns are sent using a registered courier service. We recommend that goods are fully insured for loss and transit damage. The goods should be securely packaged.
A guarantee period is valid for 6-months from purchase date. If the repair is due to missing or faulty parts then we will offer a full refund or replacement including a refund of the applicable return shipping charge. The guarantee excludes any damage caused through misuse, failure to follow the instructions provided, or incorrect/excessive application.