WORKSHOP DISPATCH TIME
All tools are precision hand made and assembled in our workshop from an inventory of semi-finished components. This ensures that a 100% quality control check of all products is maintained up to the point of dispatch.
The following dispatch times are applicable:
Orders up to value £50, 2 working days.
Orders over £50 to £150, 3 working days.
Orders over £150, 4-5 working days.
Please check specific product details for any exceptions to the above.
Please ensure that a current email and mobile number are both provided as these will be required by the shipping company for booking & delivery purposes. A tracking link will be provided by email as soon as your order has been dispatched.
SHIPPING & INSURANCE
Courier company will be dependent on package weight & shipping destination. All orders are fully insured against loss and transit damage.
In the event of loss or damage during shipping, a refund or replacement of goods will be provided once this has been confirmed by the shipper.
Should the courier be unable to deliver to the address supplied or unable to obtain signature of receipt and the item is subsequently returned to us, then additional costs for re-shipping may be incurred.
IMPORTANT - GOODS EXPORTED FROM UK
Our goods exclude VAT and customs duties. This is referred to as ‘Delivery Duties Unpaid (DDU)’. All VAT and customs fees are the responsibility of the recipient and are usually payable when goods arrive in your country.
RETURNS
Returns are accepted within 14 days of receipt of goods providing they are unused and in original condition. The cost of returning the goods to us and the arrangement of a suitable courier is the responsibility of the purchaser.
Please ensure that any returns are sent using a registered courier service. We recommend that goods are fully insured for loss and transit damage. The goods should be securely packaged.
GUARANTEE
A guarantee period is valid for 6-months from purchase date. The guarantee excludes any damage caused through misuse or incorrect application.